Customer Service Policy

Our Commitment to You

At MIJILO, we are committed to providing professional customer service alongside high-quality sports equipment and fitness accessories. Whether you are a retailer, distributor, gym, sporting goods store, online seller, or wholesale partner, our goal is to ensure every order is handled with efficiency, accuracy, and care.

We believe outstanding service is the foundation of long-term business relationships, and our team is dedicated to supporting you before, during, and after every purchase.

Customer Support

Our customer service team is available to assist with:

  • Product information and recommendations

  • Wholesale inquiries

  • Order placement

  • Order status and tracking

  • Shipping questions

  • Returns and refunds

  • Product issues

  • General account assistance

We strive to respond to all inquiries as quickly as possible with clear and practical solutions.

Order Assistance

If you need help before placing an order, our team is happy to answer questions regarding product specifications, availability, wholesale purchasing, and shipping information.

After an order has been placed, we can also assist with:

  • Order confirmation

  • Shipping updates

  • Delivery tracking

  • Order modifications before shipment

  • Return requests

  • Refund inquiries

Product Quality

Every MIJILO product is selected with a focus on quality, durability, and performance.

If you experience any issues with your purchase, please contact us with your order number and a description of the problem. Photos may be requested to help us evaluate the issue and provide the most appropriate solution.

Shipping Support

Orders are typically processed within 1–3 business days, with an estimated delivery time of 6–12 business days.

Once your order has been shipped, tracking information will be sent to your email so you can monitor your delivery.

If your shipment experiences unexpected delays, our support team will work with the shipping carrier to help resolve the issue.

Returns & Refunds

Eligible products may be returned within 60 days of delivery.

Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.

MIJILO also provides free returns for eligible items, making the return process simple and convenient.

For complete details, please refer to our Refund Policy.

Wholesale Support

As a wholesale-focused supplier, MIJILO is committed to helping business customers source products efficiently.

Our wholesale support includes:

  • Product recommendations

  • Bulk order assistance

  • Inventory availability

  • Order coordination

  • Ongoing customer support

We value long-term partnerships and strive to provide dependable service that supports your business growth.

Communication

To help us resolve your request efficiently, please include your order number and a clear description of your inquiry when contacting us.

Our team will review your request and provide assistance as quickly as possible.

Our Service Promise

At MIJILO, we are committed to providing:

  • Professional customer support

  • Reliable product quality

  • Fast order processing

  • Transparent communication

  • Efficient problem resolution

  • A smooth wholesale purchasing experience

Your satisfaction and business success remain our highest priorities.

Contact Us

If you have any questions about our products, services, wholesale orders, shipping, returns, or after-sales support, please feel free to contact us.

MIJILO

Email: support@mijinshu.com

Thank you for choosing MIJILO. We look forward to serving you and building a long-term partnership based on quality, reliability, and trust.