Refund Policy

Our Commitment

At MIJILO, customer satisfaction is one of our highest priorities. We are committed to providing quality sports equipment and fitness accessories along with reliable wholesale service.

If you are not completely satisfied with your purchase, we offer a straightforward return and refund process designed to make your experience as simple and convenient as possible.

Return Eligibility

We offer a 60-day return policy for eligible products.

To qualify for a return, items must:

  • Be returned within 60 days of delivery.

  • Be unused or in their original condition.

  • Include all original packaging, accessories, and labels.

  • Be free from damage caused by misuse or improper handling.

Products that do not meet these requirements may not be eligible for a refund.

Free Returns

MIJILO provides free returns for eligible items.

If your return request is approved, our customer support team will provide the appropriate return instructions to help you complete the process smoothly.

Non-Returnable Items

Returns may not be accepted for:

  • Products showing signs of excessive wear or misuse.

  • Items damaged due to improper use or accidental damage after delivery.

  • Products missing major components or original packaging.

  • Clearance or final sale items where indicated.

Damaged, Defective or Incorrect Items

If you receive a product that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.

To help us resolve your request quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photos showing the product and packaging

After reviewing your request, we will provide an appropriate solution, which may include a replacement, refund, or other suitable resolution.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed within 5–10 business days using the original payment method whenever possible.

The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

Order Cancellation

Orders may be canceled before they have entered the shipping process.

If your order has already been shipped, it can no longer be canceled. In this case, you may request a return after delivery in accordance with this Refund Policy.

Exchanges

If you wish to exchange a product for a different item, size, or model, please contact our customer support team.

We will be happy to assist you with available exchange options whenever possible.

Wholesale Orders

Wholesale customers should inspect their shipments promptly after delivery.

If there are any shortages, damaged products, or shipping issues, please contact us as soon as possible so our team can investigate and provide an appropriate solution.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or after-sales service, please contact our customer support team.

MIJILO

Email: support@mijinshu.com

We appreciate your confidence in MIJILO and remain committed to providing reliable products, dependable service, and a smooth wholesale purchasing experience.