Shipping Policy

Shipping Overview

Thank you for choosing MIJILO.

We are committed to providing reliable, efficient, and professional shipping services for retailers, distributors, gyms, sporting goods stores, online sellers, and wholesale partners worldwide.

Our fulfillment process is designed to ensure your orders are prepared carefully and delivered as quickly as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Once your order has been prepared and shipped, you will receive a shipping confirmation email containing your tracking information.

Orders placed on weekends or holidays will begin processing on the next business day.

Delivery Time

Estimated delivery time:

6–12 business days

While we work hard to deliver every order within the estimated timeframe, actual delivery times may occasionally vary due to transportation conditions, customs clearance, weather events, or other circumstances beyond our control.

Free Shipping

MIJILO proudly offers Free Shipping on all orders.

There are no minimum purchase requirements or hidden shipping fees. The price displayed at checkout is the final product price for shipping purposes.

Order Tracking

Every shipped order includes tracking information.

Once your package has been dispatched, tracking details will be sent to your registered email address. Tracking updates may require a short period before becoming available through the carrier's system.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

MIJILO cannot be responsible for delays or delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you need to update your shipping information, please contact our customer support team as soon as possible before your order has been dispatched.

Lost or Delayed Shipments

If your shipment appears delayed beyond the estimated delivery period, please contact our support team.

We will work directly with the shipping carrier to investigate the shipment and provide updates as quickly as possible.

Damaged Packages

If your order arrives damaged during transportation, please contact us promptly after receiving your package.

To help us resolve the issue efficiently, please include:

  • Your order number

  • Photos of the damaged package

  • Photos of the affected products

Our team will review the information and provide an appropriate solution as quickly as possible.

Wholesale Orders

Large wholesale purchases may require additional preparation depending on order quantity and inventory availability.

If additional processing is necessary, our customer service team will keep you informed throughout the fulfillment process.

Customs and Import Procedures

International shipments may be subject to customs inspection or import processing by local authorities.

Any customs-related procedures are handled by the destination country's customs agency and may occasionally affect delivery timing.

Need Assistance?

If you have any questions regarding shipping, delivery status, wholesale orders, or logistics, our customer support team is here to help.

MIJILO

Email: support@mijinshu.com

We appreciate your trust in MIJILO and look forward to providing you with dependable products and professional wholesale service.